Problem Definition
Enclave is a cybersecurity startup specialising in zero-trust network access, with no dedicated design resource in place.

Design was largely engineering-led, leading to inconsistent UX/UI, limited design process, and poor scalability. As the business evolved towards a partner-led model, there was a need to bring design in-house to improve quality, consistency and collaboration.

Process
As the sole Product Designer, I introduced a more structured and collaborative design process.

• Established weekly design sprint rituals with product and engineering

• Used wireframes to rapidly explore ideas and gather early feedback

• Created interactive prototypes to communicate flows and interactions

• Led design handoffs and feature kickoffs with engineering

This improved alignment and created a clearer path from concept to delivery.

Solution
I established a scalable design foundation for the Enclave product suite, alongside designing key product features including the partner portal.

• Designed a white-label partner portal, enabling partners to manage customers and usage

• Built a design system in Figma, creating a single source of truth

• Introduced a more consistent UX/UI approach across the product

• Improved design-to-development workflows

The focus was on creating a scalable, consistent product experience aligned with the business direction.

Impact

• Established a centralised design system, eliminating inconsistencies and improving design quality across the platform

• Improved collaboration between design and engineering, streamlining handoff and delivery processes

• Supported the successful launch of the partner portal, enabling a shift to a partnership-led growth model

• Contributed to 6.4% revenue growth post-launch, with 8.5% projected annual growth

Overall, the work helped transition Enclave from an engineering-led product to a more design-driven, scalable platform.